Neuro Linguistic Programming (NLP)
..A way to model "Excellence"

It is the art and science of understanding the mind and how it works

It came from inquiring into two questions:

1. What actions move someone/something from a problem state to a solution state.
2. What language is more effective in moving states.
   

1. Unconsious Incompetence
2. Conscious Incompetence
3. Conscious Competence
4. Unconscious Competence
   

1. Identity
2. Beliefs and Values
3. Capabilities and Skills
4. Behaviour
5. Environment
   

1. Rapport
2. Sensory Acuity
3. Flexibility
4. Outcomes
   

A metaprogram is how an individual perceives the world and processes & sorts sensory information. Understanding metaprograms has many implications for successful communication:

1. Moving away from vs. moving towards
Some people focus on problems and avoid things and need the 'stick' (Moving away from) and others focus on what they want (moving towards) and respond to a 'carrot'

2. Necessity vs. possibility
Some people are motivated by what they need or must do (necessity) and others by what is possible (possibility)

3. Similarity vs. difference
Some people look for the similarities between themselves/current situation and others/other situations and other people look for the differences

4. Attention on self vs. attention on others
Some people are quite self-focused and tuned into their own feelings and others are more selfless and focus on the needs and feelings of others and what response they get from them

5. Large chunk vs. small chunk
Some people think and talk in generalities and see the big picture (large chunk) and others break things into smaller specific tasks (small chunk)

6. Internally referenced vs. externally referenced
Some people rely on their own feelings about things (internally referenced) and others rely on others judgement. (externally referenced)

7. In time vs. through time
Some people see time spatially with the past being to their left and the future to their right (through time) and other people see the future ahead of them and the past behind them. (in time)

8. Primary focus of interest
People vs. activity vs. place vs. things vs. information vs. time

In any situation, a person's primary focus will be on different things, e.g. at a party, who was there (people), what happened (activity), the venue (place), the furniture, cars in the drive, clothes people wore (things), what was talked about (information) and when the party was/what happened when (time)